Standard Returns Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms. This Policy applies to products bought from MYWUDHUCOMPANION.COM (MWC).
Please note that MWC may, from time to time and at its discretion, restrict the use of the credit in your account with respect to certain products.
Certain parts of this Policy do not apply to Unboxed Deals, reconditioned products, or used products, and this is indicated in the relevant sections below. Unboxed Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed, or missing, or the products show signs of handling and/or re-packaging.
This Policy forms part of the MWC Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
▪ Package your products safely and securely for protection during transit.
▪ Clearly mark your return reference number on the outside of the parcel; and
▪ Include all accessories and parts that were sold with the product. Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
1. Unwanted products
You can return an unwanted product to us at no charge, provided:
▪ It is undamaged and unused, with the original labels and stickers still attached;
▪ Save in relation to Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
▪ It is not missing any accessories or parts;
▪ You log a return on the Website within 14 days of delivery to you or collection by you of the unwanted product. After 14 days, you can only return a product if it is defective.
▪ It is not one of the products listed below.
Changed your mind?
We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
2: Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
3. Defective products
We do our best to ensure that the products we deliver to you are of high quality, and in good working order, and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our Help Centre for some examples.
The following will NOT be regarded as defects and will not entitle you to a return under section 3:
▪ Damage arising from negligence, user abuse, or incorrect usage of the product.
▪ Damage arising from a failure to adequately care for the product.
▪ Damage arising from unauthorized alterations to the product. In relation to Unboxed Deals or used products, signs of handling and/or repackaging.
Standard Warranty
If you have received a product that turns out to be defective or otherwise of poor quality (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery/collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair/replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit/refund.
Where there is no extended supplier warranty period, unfortunately, we cannot facilitate returns that fall outside of the 6-month period.
Where you request a repair/replacement of an Unboxed Deal, reconditioned product, or used product and a repair is not possible, we will see if we have a replacement Unboxed Deal, reconditioned product, or used product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit/refund you. A product in perfect condition (that is not an Unboxed Deal, reconditioned product, or used product) is not the same product as an Unboxed Deal, reconditioned product, or used product. This is why Unboxed Deals, reconditioned products, and used products are discounted, compared to products in perfect condition.
4. Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return, or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.
If you return a product that does not comply with this Policy, you may be liable to reimburse MWC for the cost of collecting the product from you and the cost of having the product returned to you.
Under no circumstances will donations you make on our Website, or any goodwill credit you may receive from us, be refunded.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to your nominated bank account.